Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for paid LinguaFlow subscriptions. It applies alongside our Terms of Service and Privacy Policy.

1. Billing and Payment Processor

Our order process and payments are handled by our authorized reseller and Merchant of Record, Paddle.com. Paddle is the seller of record for your purchase and handles the transaction, invoicing, and applicable taxes (VAT/sales tax). “Paddle.com” or “Paddle” will appear on your card or bank statement, and your receipt and invoice are issued by Paddle. Any billing-related request can be made to us directly (see Section 6) or via Paddle at paddle.com/support.

2. Subscriptions and Renewals

• Paid plans are offered on a monthly or annual basis and renew automatically at the end of each billing period until cancelled.
• You are charged at the start of each billing period using your selected payment method. Prices are shown at checkout inclusive of any applicable taxes.
• The Free plan is not charged and is not subject to this refund policy.

3. Cancelling Your Subscription

• You may cancel at any time from your account settings (Manage Subscription) or by emailing us.
• When you cancel, your plan remains active until the end of the current paid billing period — you keep access to everything you paid for — and it will not renew or be charged again.
• Cancelling stops future charges; it does not, by itself, trigger a refund of the current period (see Section 4 for our money-back guarantee).

4. Refunds

14-day money-back guarantee (new subscriptions). If you are not satisfied with your first payment for a paid plan, contact us within 14 days of that charge and we will issue a full refund. This applies to a tutor's initial upgrade from Free to a paid plan (monthly or annual).

Renewal charges. Payments for renewals (any billing period after your first) are generally non-refundable, because you have had continued access to the service. As a courtesy, if a renewal was unintended and you contact us within 7 days of the renewal charge and have made little or no use of the new period, we will consider a full or prorated refund at our reasonable discretion.

How refunds are issued. Approved refunds are returned to your original payment method via Paddle, typically within 5–10 business days depending on your bank or card provider.

Statutory rights. Nothing in this policy limits any refund or withdrawal rights you may have under the consumer laws of your country (for example, EU/UK cancellation rights for digital services). Where such rights apply, they are honored in addition to the guarantee above. By starting to use a paid plan immediately after purchase, you acknowledge that the service begins right away.

5. Failed or Overdue Payments

If a scheduled payment fails, we (via Paddle) will attempt to notify you and retry the charge. You will have a grace period of 5 days to update your payment method. If payment is not resolved after this period, we may suspend access to paid features until the outstanding amount is settled. No paid content you have already generated is deleted during a suspension.

6. How to Request a Cancellation or Refund

Email support@linguaflow.online with the email address on your account and, where relevant, your Paddle order/receipt number. We aim to respond within 2 business days.